HP Witch Wizard Hat Potters

The information used on the site uses SSL. It ensures confidentiality, integrity of information and secure authentication. We offer you the possibility to pay for your purchases through the PayPal system, either with your account or with your credit card. This allows you to make purchases in complete security.

If you're not satisfied, let us know and we'll make it right.

If you wish to cancel or make changes to your order, you can do so, but only within 24 hours of purchase.

If you wish to return the product to us, our return policy lasts 30 days from the date you received the product (i.e. sign over from your local postal service). If 30 days have gone by since, unfortunately we can’t offer you a refund or exchange.

Also, please understand that to be eligible for a Return/Resend/Refund, the product must qualify as:

- Mixed up;
- Having fault on arrival (wrong size,wrong design, wrong item); 
- Not as described on product page.

If we establish that the fault is ours, we'll take it off your hands and pay for the return shipping.

However, please remember that to be eligible for a return, your item must be unused, and must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we will need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. The highly advanced but easily-confused androids in charge of making our products won’t know what to do with your item, and this may cause their circuits to go haywire.

We will only accept returns which have been acknowledged by our CS staff. Please contact them through our Contact Us form or a quick email to: support@resger.com

All of our apparel products are specially handmade after you placed your order.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Our customers do not have to wait, sometimes the order would be shipped from our manufacturer to customer directly in order to save shipping time. The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 1-2 days after the order is placed. Note: For customized apparel products, after you placed your order, we do printing, cutting and then sewing to ensure the design is perfect. so please allow us 3-5 days to get our tasks done then we will ship and update you a tracking number.
• Shipping time: This refers to the time it takes for items to be shipped from our manufacturer to the destination. For domestic orders, please allow 1-3 weeks from the time you place your order to receive your purchase. For international orders, the time to receive your purchase may vary depending on the country. But we guarantee that your purchase will reach you in at most 2-3 weeks from the time you place your order.